ENDOXIA B.V.
TERMS & CONDITIONS
Terms and Conditions
Terms of use for the Endoxia platform and the Services connected thereto.
VERSION
1.1
STATUS
Final
EFFECTIVE DATE
1 June 2026
DOCUMENT TYPE
Terms and Conditions
Endoxia B.V.
Tweede Jan van der Heijdenstraat 16-1, 1073 VH Amsterdam, Netherlands
endoxia.com · support@endoxia.com
Confidential · © 2026 Endoxia B.V. · All rights reserved.
TERMS & CONDITIONS endoxia.com
Table of Contents
1. Definitions 2
2. Applicability 2
3. Services 2
4. Account and access 3
5. Permitted use 3
6. Intended use and usage restrictions 3
7. Prohibited use 4
8. AI Act and high-risk applications 4
9. AI features 4
10. No professional advice 5
11. Mandatory human review 5
12. Input and Output 5
13. Intellectual property 6
14. Availability and maintenance 6
15. Support 6
16. Fees 6
17. Confidentiality 6
18. Privacy and data protection 7
19. Warranties 7
20. Liability 7
21. Indemnification 7
22. Force majeure 8
23. References 8
24. Duration and termination 8
25. Transfer 8
26. Amendments 9
27. Applicable law and competent court 9
1. Definitions
In these Terms and Conditions, the following terms, which are always capitalised, have the following meanings:
Endoxia: Endoxia B.V., registered at Tweede Jan van der Heijdenstraat 16-1, 1073 VH Amsterdam.
Customer: any natural person or legal entity that enters into an Agreement with Endoxia for the use of the Services.
End User: a natural person who is granted access to the Platform on behalf of or via the Customer.
Platform: the AI-driven software platform offered by Endoxia and all related functionalities.
Services: the Platform and all additional services that Endoxia provides, including implementation, support, training, maintenance, and updates.
Input: all data, documents, files, prompts, instructions, and other information provided to the Platform by the Customer or an End User.
Output: all results generated by the Platform, including analyses, summaries, draft texts, suggestions, classifications, and other AI-generated content.
AI Act: Regulation (EU) 2024/1689 laying down harmonised rules on artificial intelligence.
Agreement: any agreement between Endoxia and the Customer to which these Terms and Conditions apply.
2. Applicability
2.1 These Terms and Conditions apply to all offers, proposals, Agreements, and Services of Endoxia.
2.2 General terms and conditions of the Customer are expressly excluded.
2.3 Deviations from these Terms and Conditions are only valid if they have been agreed in writing.
2.4 If any provision of these Terms and Conditions is found to be wholly or partially void or voidable, the remaining provisions shall remain in full force and effect. Parties will replace the provision in question with a valid provision that approximates the scope of the original provision as closely as possible.
3. Services
3.1 Endoxia offers an AI-driven software platform for professional service providers and organisations that work with complex documents, knowledge-intensive processes, regulations, transactions, compliance issues, and advisory work.
3.2 The Platform may include features for document analysis, text generation, knowledge retrieval, workflow support, summaries, legal and tax research, file analysis, and automation.
3.3 Endoxia reserves the right to add, modify, or remove features if this is reasonably necessary for product development, security, legal compliance, or operational purposes.
4. Account and access
4.1 Access to the Platform is permitted solely to authorised End Users designated in writing by the Customer.
4.2 The Platform is intended solely for internal use and may under no circumstances be made available to third parties.
4.3 Accounts are personal and may not be shared. Login details, such as usernames and passwords, must not be shared with others or transferred to others.
4.4 The Customer is responsible for managing access rights within its organisation and shall take appropriate measures to protect login details and other authentication tools.
4.5 The Customer and the End User shall report security incidents, unauthorised access, or misuse immediately to support@endoxia.com.
5. Permitted use
5.1 The Customer shall use the Platform solely for lawful professional purposes and within the limits of the Agreement.
5.2 The Customer and the End User are responsible for ensuring that their digital environment is suitable for the use of the Platform.
5.3 It is a condition of use that End Users possess a sufficient level of AI literacy. The Customer warrants that all End Users within its organisation possess sufficient knowledge and understanding of AI and the underlying technology, including awareness of the capabilities and limitations of AI systems in general and of the Platform in particular.
5.4 The Customer and the End User remain responsible for compliance with all professional standards applicable to their profession, including applicable laws and regulations, professional rules, confidentiality obligations, and internal compliance requirements.
6. Intended use and usage restrictions
6.1 The Platform is intended solely for professional use within legal, tax, and related business contexts, and for textual, analytical, and administrative support.
6.2 The Platform is not suitable for and must not be used for medical purposes, obtaining medical advice or medical treatment, household purposes, or any other purposes unrelated to its intended use.
6.3 The Customer and each End User shall comply with the applicable transparency obligations regarding the use of AI, including, where applicable, the obligations under the AI Act.
7. Prohibited use
The Customer and each End User are prohibited from:
a. using the Platform for unlawful purposes;
b. distributing incorrect, misleading, or fraudulent information via the Platform;
c. violating privacy rights or intellectual property rights of third parties;
d. distributing malware, malicious code, or unauthorised software;
e. obtaining unauthorised access to the Platform, accounts of other End Users, or systems of Endoxia or third parties;
f. reverse-engineering, decompiling, or copying the Platform;
g. using Output to train or develop competing products or services;
h. transferring, sublicensing, or otherwise making access rights or login credentials available to unauthorised third parties, without the prior written consent of Endoxia;
i. using the Platform in a manner that harms its security, availability, or integrity.
8. AI Act and high-risk applications
8.1 The Customer and each End User shall not use the Platform for purposes that qualify as a high-risk AI system within the meaning of Article 6 of the AI Act.
8.2 With reference to Annex III, point 8(a) of the AI Act, the Customer and each End User shall not use the Platform as a judicial authority, or on behalf of a judicial authority, for investigating and interpreting facts and the law and applying the law to a concrete set of facts, nor in a similar manner in the context of alternative dispute resolution.
8.3 The Customer is responsible for assessing whether its intended use of the Platform entails additional obligations under the AI Act, and for compliance therewith.
9. AI features
9.1 The Platform makes use of artificial intelligence and machine learning technologies.
9.2 AI systems may generate incorrect, incomplete, outdated, or misleading results.
9.3 The Customer acknowledges that Output is generated statistically and offers no guarantee of correctness, completeness, or suitability for a specific purpose.
9.4 The Customer and each End User remain responsible for reviewing all Output, including any references and citations contained therein.
10. No professional advice
10.1 Endoxia is a software provider.
10.2 The Platform does not provide legal, tax, notarial, financial, compliance, or other professional advice.
10.3 Output must not be considered professional advice.
10.4 The Customer remains fully responsible for all decisions, advice, documents, transactions, procedures, and other actions that are wholly or partially based on Output.
11. Mandatory human review
11.1 The Customer shall ensure that all Output is reviewed by a sufficiently qualified professional before it is relied upon.
11.2 The Customer shall not use Output without human review for:
legal advice;
b. tax advice;
c. notarial services;
d. compliance decisions;
e. contract drafting;
f. litigation;
g. risk assessments;
h. other professional decision-making.
12. Input and Output
12.1 The Customer and each End User warrant that they possess all rights, licences, and permissions required to upload or otherwise make Input available.
12.2 The Customer remains responsible for all Input.
12.3 To the extent legally permitted, the Customer retains the rights to the Input provided by it.
12.4 Endoxia does not acquire ownership of Input.
12.5 Endoxia does not use customer data to train, fine-tune, or improve AI models without the prior express consent of the Customer.
13. Intellectual property
13.1 All intellectual property rights in relation to the Platform, the software, interfaces, models, documentation, know-how, trade names, and trademarks rest with Endoxia or its licensors.
13.2 The Customer only acquires a limited, non-exclusive, and non-transferable right of use.
13.3 Nothing in the Agreement shall serve to transfer any intellectual property rights.
14. Availability and maintenance
14.1 Endoxia shall make reasonable efforts to keep the Platform available.
14.2 Endoxia does not guarantee uninterrupted availability.
14.3 Maintenance may lead to temporary interruptions.
14.4 Endoxia may temporarily restrict access if this is necessary for maintenance, security, or legal compliance.
14.5 If the use of the Platform exceeds what can reasonably be expected from a customer and this leads to a material reduction in the availability or usability of the Platform, Endoxia may temporarily suspend or restrict access for the Customer and its End Users. In that event, Endoxia will contact the Customer to find a solution.
15. Support
15.1 Support is provided via support@endoxia.com.
15.2 Endoxia will make reasonable efforts to handle support requests.
15.3 Endoxia does not guarantee specific response times, unless agreed otherwise in writing.
16. Fees
16.1 The Customer shall pay the agreed fees.
16.2 All amounts are exclusive of VAT and other taxes.
16.3 Invoices must be paid within thirty (30) days of the invoice date.
16.4 In the event of late payment, statutory commercial interest is due.
16.5 Endoxia may suspend access to the Platform in the event of payment arrears.
17. Confidentiality
17.1 The parties shall treat all confidential information as strictly confidential.
17.2 Confidential information shall be used solely for the execution of the Agreement.
17.3 This obligation shall continue to apply after the termination of the Agreement.
18. Privacy and data protection
18.1 For personal data processed by the Customer via the Platform, the Customer acts as the data controller.
18.2 Endoxia acts as a data processor in respect of such personal data.
18.3 The parties shall enter into a separate Data Processing Agreement.
18.4 Endoxia processes customer data within the European Economic Area, unless agreed otherwise in writing.
19. Warranties
19.1 The Platform is provided on an “as is” and “as available” basis.
19.2 Endoxia provides no warranties regarding:
a. error-free operation;
b. uninterrupted availability;
c. legal correctness of Output;
d. suitability for a specific purpose;
e. the absence of errors in AI-generated results.
20. Liability
20.1 Endoxia is solely liable for direct damage resulting directly from an attributable failure.
20.2 The total liability of Endoxia is limited to the amount paid by the Customer to Endoxia during the twelve (12) months preceding the event causing the damage.
20.3 Endoxia is not liable for:
a. indirect damage;
b. consequential damage;
c. loss of profit;
d. lost savings;
e. reputational damage;
f. loss of data;
g. business interruption;
h. damage resulting from the use of Output.
20.4 The limitations in this article do not apply in case of intent or deliberate recklessness by the management of Endoxia.
21. Indemnification
21.1 The Customer shall indemnify Endoxia against third-party claims arising from:
a. the Customer's Input;
b. the use of the Platform by the Customer;
c. breach of laws or regulations by the Customer;
d. decisions based on Output.
22. Force majeure
22.1 Endoxia is not obliged to perform any obligation under the Agreement if it is prevented from doing so by force majeure.
22.2 Force majeure includes: telecommunication or internet disruptions, cyber attacks, power outages, failures of suppliers, hosting providers or Sub-processors, government measures, and other circumstances beyond the reasonable control of Endoxia.
22.3 If a force majeure situation continues for more than thirty (30) days, either party is entitled to terminate the Agreement in writing, without creating any obligation to pay compensation.
23. References
23.1 Endoxia may use the name, logo, and a general description of the collaboration for marketing and reference purposes.
23.2 The Customer may object to this in writing.
24. Duration and termination
24.1 The Agreement is entered into for the agreed term.
24.2 If no term has been agreed, an initial term of twelve (12) months applies.
24.3 Thereafter, the Agreement is tacitly renewed for successive periods of twelve (12) months.
24.4 Either party may terminate the Agreement with a notice period of three (3) months prior to the end of a contract period.
24.5 Endoxia may terminate the Agreement with immediate effect in case of serious misuse of the Platform.
25. Transfer
25.1 The Customer is not entitled to transfer rights or obligations under the Agreement to a third party without the prior written consent of Endoxia.
25.2 Endoxia is entitled to transfer its rights and obligations under the Agreement in the context of a merger, acquisition, or reorganisation, provided that the continuity of the Services remains guaranteed. Endoxia shall inform the Customer of this.
26. Amendments
26.1 Endoxia may amend these Terms and Conditions to reflect technological, operational, or legal developments.
26.2 Amendments will be announced prior to the effective date via the Platform, by email, or via the website. Endoxia may implement an amendment immediately if this is necessary to address an imminent security, legal, or compliance risk, or if the amendment does not materially affect the Customer's rights or obligations.
26.3 Continued use of the Platform after the effective date of an amendment constitutes acceptance thereof.
27. Applicable law and competent court
27.1 These Terms and Conditions and every Agreement are governed exclusively by Dutch law.
27.2 Disputes shall be submitted exclusively to the competent court of Amsterdam.
Endoxia B.V.
Tweede Jan van der Heijdenstraat 16-1, 1073 VH Amsterdam
Website: endoxia.com
Support: support@endoxia.com
Privacy: privacy@endoxia.com