Terms and conditions

ENDOXIA B.V.

TERMS AND CONDITIONS

Terms and Conditions

Terms for the use of the Endoxia platform and the associated Services.

Endoxia B.V.

Tweede Jan van der Heijdenstraat 16-1, 1073 VH Amsterdam, The Netherlands

endoxia.com   ·   support@endoxia.com

Confidential  ·  © 2026 Endoxia B.V.  ·  All rights reserved.

TERMS AND CONDITIONS endoxia.com

Table of Contents

1. Definitions 2

2. Applicability 2

3. Services 2

4. Account and access 3

5. Permitted use 3

6. Intended use and use restrictions 3

7. Prohibited use 4

8. AI Act and high-risk applications 4

9. AI elements 4

10. No professional advice 5

11. Mandatory human review 5

12. Input and Output 5

13. Intellectual property 6

14. Availability and maintenance 6

15. Support 6

16. Fees 6

17. Confidentiality 6

18. Privacy and data protection 7

19. Warranties 7

20. Liability 7

21. Indemnification 7

22. Force majeure 8

23. References 8

24. Duration and termination 8

25. Transfer 8

26. Amendments 9

27. Applicable law and competent court 9

1. Definitions

In these Terms and Conditions, the terms listed below, each capitalized, have the following meaning:

Endoxia: Endoxia B.V., registered at Tweede Jan van der Heijdenstraat 16-1, 1073 VH Amsterdam.

Customer: any natural person or legal entity that enters into an Agreement with Endoxia for the use of the Services.

End User: a natural person who is granted access to the Platform on behalf of or through the Customer.

Platform: the AI-driven software platform and all subsequent functionalities offered by Endoxia.

Services: the Platform and all additional services provided by Endoxia, including implementation, support, training, maintenance, and updates.

Input: all data, documents, files, prompts, instructions, and other information provided to the Platform by the Customer or an End User.

Output: all results generated by the Platform, including analyses, summaries, draft texts, suggestions, classifications, and other AI-generated content.

AI Act: Regulation (EU) 2024/1689 laying down harmonized rules on artificial intelligence.

Agreement: any agreement between Endoxia and the Customer to which these Terms and Conditions apply.

2. Applicability

2.1 These Terms and Conditions apply to all quotes, offers, Agreements, and Services of Endoxia.

2.2 General conditions of the Customer are expressly excluded.

2.3 Deviations from these Terms and Conditions are only valid if they have been agreed upon in writing.

2.4 If a provision of these Terms and Conditions is found to be void or voidable in whole or in part, the remaining provisions will remain in full force and effect. Parties will replace the provision in question with a valid provision that approximates its purpose as closely as possible.

3. Services

3.1 Endoxia offers an AI-driven software platform for professional service providers and organizations that work with complex documents, knowledge-intensive processes, regulations, transactions, compliance issues, and advisory work.

3.2 The Platform may include functionalities for document analysis, text generation, knowledge access, workflow support, summaries, legal and tax research, file analysis, and automation.

3.3 Endoxia reserves the right to add, modify, or remove functionalities if this is reasonably necessary for product development, security, statutory compliance, or operational purposes.

4. Account and access

4.1 Access to the Platform is only permitted to authorized End Users who have been designated in writing by the Customer.

4.2 The Platform is intended solely for internal use and may under no circumstances be made available to third parties.

4.3 Accounts are personal and may not be shared. Log-in details, such as usernames and passwords, may not be shared with others or transferred to others.

4.4 The Customer is responsible for managing access rights within its organization and will take appropriate measures to protect log-in details and other authentication methods.

4.5 The Customer and the End User will report security incidents, unauthorized access, or misuse immediately to support@endoxia.com.

5. Permitted use

5.1 The Customer uses the Platform solely for lawful professional purposes and within the limits of the Agreement.

5.2 The Customer and the End User are responsible for ensuring that their digital environment is suitable for the use of the Platform.

5.3 It is a condition of use that End Users possess sufficient AI literacy. The Customer guarantees that all End Users within its organization have sufficient knowledge and understanding of AI and the underlying technology, including familiarity with the possibilities and limitations of AI systems in general and of the Platform in particular.

5.4 The Customer and the End User remain responsible for compliance with all professional standards applicable to their profession, including applicable laws and regulations, professional rules, confidentiality obligations, and internal compliance requirements.

6. Intended use and use restrictions

6.1 The Platform is intended solely for professional use within legal, tax, and related business contexts, and for textual, analytical, and administrative support.

6.2 The Platform is not suitable for and may not be used for medical purposes, obtaining medical advice or medical treatment, household purposes, or other purposes unrelated to the intended use.

6.3 The Customer and every End User comply with the applicable transparency obligations regarding the use of AI, including, where applicable, the obligations under the AI Act.

7. Prohibited use

The Customer and every End User are prohibited from:

a. using the Platform for unlawful purposes;

b. distributing incorrect, misleading, or fraudulent information through the Platform;

c. violating the privacy rights or intellectual property rights of third parties;

d. distributing malware, malicious code, or unauthorized software;

e. gaining unauthorized access to the Platform, accounts of other End Users, or systems of Endoxia or third parties;

f. reverse engineering, decompiling, or copying the Platform;

g. using Output to train or develop competing products or services;

h. transferring, sublicensing, or otherwise making access rights or log-in details available to unauthorized third parties, subject to the prior written consent of Endoxia;

i. using the Platform in a manner that harms its security, availability, or integrity.

8. AI Act and high-risk applications

8.1 The Customer and every End User do not use the Platform for purposes that qualify as a high-risk AI system within the meaning of Article 6 of the AI Act.

8.2 With reference to Annex III, point 8(a) of the AI Act, the Customer and every End User do not use the Platform as a judicial authority, or on behalf of a judicial authority, for researching and interpreting facts and findings of law and applying the law to a concrete set of facts, nor in a similar manner in the context of alternative dispute resolution.

8.3 The Customer is responsible for assessing whether its intended use of the Platform entails additional obligations under the AI Act, and for compliance therewith.

9. AI elements

9.1 The Platform uses artificial intelligence and machine learning technologies.

9.2 AI systems can generate incorrect, incomplete, outdated, or misleading results.

9.3 The Customer acknowledges that Output is generated statistically and offers no guarantee of correctness, completeness, or suitability for a specific purpose.

9.4 The Customer and every End User remain responsible for verifying all Output, including the references and citations contained therein.

10. No professional advice

10.1 Endoxia is a software provider.

10.2 The Platform does not provide legal, tax, notarial, financial, compliance, or other professional advice.

10.3 Output may not be considered professional advice.

10.4 The Customer remains fully responsible for all decisions, advice, documents, transactions, procedures, and other actions that are based in whole or in part on Output.

11. Mandatory human review

11.1 The Customer ensures that all Output is reviewed by a sufficiently qualified professional before it is relied upon.

11.2 The Customer does not use Output without human review for:

a. legal advice;

b. tax advice;

c. notarial services;

d. compliance decisions;

e. contract drafting;

f. litigation;

g. risk assessments;

h. other professional decision-making.

12. Input and Output

12.1 The Customer and every End User guarantee that they possess all rights, licenses, and permissions necessary to upload or otherwise make Input available.

12.2 The Customer remains responsible for all Input.

12.3 To the extent legally permitted, the Customer retains the rights to the Input provided by it.

12.4 Endoxia does not acquire ownership of Input.

12.5 Endoxia does not use customer data to train, fine-tune, or improve AI models without the prior express consent of the Customer.

13. Intellectual property

13.1 All intellectual property rights with respect to the Platform, software, interfaces, models, documentation, know-how, trade names, and trademarks rest with Endoxia or its licensors.

13.2 The Customer only acquires a limited, non-exclusive, and non-transferable right of use.

13.3 Nothing in the Agreement serves to transfer intellectual property rights.

14. Availability and maintenance

14.1 Endoxia endeavors to keep the Platform available.

14.2 Endoxia does not guarantee uninterrupted availability.

14.3 Maintenance may lead to temporary interruptions.

14.4 Endoxia may temporarily restrict access if this is necessary for maintenance, security, or statutory compliance.

14.5 If the use of the Platform exceeds what can reasonably be expected from a customer and this leads to a substantial reduction in the availability or usability of the Platform, Endoxia may temporarily suspend or restrict access for the Customer and its End Users. In that case, Endoxia will contact the Customer to find a solution.

15. Support

15.1 Support is provided via support@endoxia.com.

15.2 Endoxia makes reasonable efforts to handle support requests.

15.3 Endoxia does not guarantee specific response times, unless otherwise agreed in writing.

16. Fees

16.1 The Customer pays the agreed fees.

16.2 All amounts are exclusive of VAT and other taxes.

16.3 Invoices must be paid within thirty (30) days from the invoice date.

16.4 In the event of late payment, statutory commercial interest is due.

16.5 Endoxia may suspend access to the Platform in the event of payment arrears.

17. Confidentiality

17.1 Parties treat all confidential info as strictly confidential.

17.2 Confidential information is used solely for the performance of the Agreement.

17.3 This obligation remains in place even after the termination of the Agreement.

18. Privacy and data protection

18.1 For personal data processed by the Customer through the Platform, the Customer acts as the data controller.

18.2 Endoxia acts as a processor with respect to such personal data.

18.3 Parties enter into a separate Data Processing Agreement.

18.4 Endoxia processes customer data within the European Economic Area, unless agreed otherwise in writing.

19. Warranties

19.1 The Platform is provided on an “as is”- and “as available”-basis.

19.2 Endoxia provides no warranties regarding:

a. error-free operation;

b. uninterrupted availability;

c. legal correctness of Output;

d. suitability for a specific purpose;

e. the absence of errors in AI-generated results.

20. Liability

20.1 Endoxia is solely liable for direct damage resulting directly from an attributable failure.

20.2 The total liability of Endoxia is limited to the amount paid by the Customer to Endoxia during the twelve (12) months preceding the event causing the damage.

20.3 Endoxia is not liable for:

a. indirect damage;

b. consequential damage;

c. loss of profit;

d. missed savings;

e. reputational damage;

f. loss of data;

g. business interruption;

h. damage resulting from the use of Output.

20.4 The limitations in this article do not apply in the event of intent or willful recklessness of Endoxia's management.

21. Indemnification

21.1 The Customer indemnifies Endoxia against third-party claims arising from:

a. the Customer's Input;

b. the Customer's use of the Platform;

c. violation of laws or regulations by the Customer;

d. decisions based on Output.

22. Force majeure

22.1 Endoxia is not bound to perform any obligation under the Agreement if it is prevented from doing so by force majeure.

22.2 Force majeure also includes: failures in telecommunication or internet facilities, cyberattacks, power outages, failures of suppliers, hosting providers or Subprocessors, government measures, and other circumstances beyond Endoxia's reasonable control.

22.3 If a force majeure situation lasts longer than thirty (30) days, either party is entitled to terminate the Agreement in writing, without creating any obligation to pay compensation.

23. References

23.1 Endoxia may use the name, logo, and a general description of the collaboration for marketing and reference purposes.

23.2 The Customer may object to this in writing.

24. Duration and termination

24.1 The Agreement is entered into for the agreed term.

24.2 If no term has been agreed upon, an initial term of twelve (12) months applies.

24.3 After completion, the Agreement is tacitly renewed for successive periods of twelve (12) months.

24.4 Either party may terminate the Agreement with a notice period of three (3) months toward the end of a contract period.

24.5 Endoxia may terminate the Agreement with immediate effect in the event of serious abuse of the Platform.

25. Transfer

25.1 The Customer is not entitled to transfer rights or obligations under the Agreement to a third party without the prior written consent of Endoxia.

25.2 Endoxia is entitled to transfer its rights and obligations under the Agreement in the context of a merger, acquisition, or reorganization, provided that the continuity of the Services remains guaranteed. Endoxia will inform the Customer about this.

26. Amendments

26.1 Endoxia may amend these Terms and Conditions to reflect technological, operational, or legal developments.

26.2 Amendments will be announced prior to the effective date via the Platform, by email, or via the website. Endoxia may implement an amendment immediately if this is necessary to address an imminent security, legal, or compliance risk, or if the amendment does not materially affect the Customer’s rights or obligations.

26.3 Continued use of the Platform after the effective date of an amendment constitutes acceptance thereof.

27. Applicable law and competent court

27.1 These Terms and Conditions and any Agreement are governed exclusively by Dutch law.

27.2 Disputes will be submitted exclusively to the competent judge of the District Court of Amsterdam.

Endoxia B.V.

Tweede Jan van der Heijdenstraat 16-1, 1073 VH Amsterdam

Website: endoxia.com

Support: support@endoxia.com

Privacy: privacy@endoxia.com